Concierge

Make product discovery intuitive with an AI-powered shopping assistant

Chat

Create personal shopping conversations that build trust and baskets.

Concierge turns chat into a trusted shopping experience, giving every visitor an AI-powered agent that can answer questions, understand intent, compare options, and recommend the right products in real time.

Built to reflect your brand voice and tone, the conversational interface helps shoppers move from discovery to decision without friction. Brands can deliver personalized guidance at scale, support basket building with relevant suggestions, and create a more confident path to purchase that improves engagement and conversion.

Voice

Bring personal shopping and voice support together in your brand voice.

Concierge helps consumer brands support shoppers through intelligent voice agents that understand what customers need, respond naturally, and take action in real time.

From product discovery and recommendations to purchase guidance and customer support, every interaction is shaped by your brand voice and tone. Low-latency voice experiences can handle interruptions, background noise, accents, and shifting sentiment, while conversational memory enables more personal, accurate resolutions.

The result is a smoother path from question to confidence, stronger trust, and more opportunities to grow conversion.

Concierge intelligence

Turn proprietary retail signals into smarter customer conversations.

Concierge is pre-built with intelligence that brings the full power of Stackline’s proprietary commerce data into the brain behind every brand concierge.

By drawing from search keywords, shopping questions, audience signals, market share, ratings and reviews, ad campaigns, traffic sources, competitive products, and pricing intelligence, the AI agent can understand each shopper’s situation with greater depth.

It knows how products compare, which features matter, what customers are asking, and where purchase intent is forming. That context helps brands deliver more precise answers, more relevant recommendations, and more persuasive guidance through every chat, creating smarter conversations that build confidence and improve conversion.

Branding and controls

Design an AI concierge experience that reflects your unique brand identity.

Concierge gives consumer brands control over how their AI shopping and support agent appears, speaks, and engages with shoppers. From the interface design and visual experience to the words, tone, and literal voice used in conversation, every element can be shaped to reflect your brand identity.

Trained on your brand guidelines, concierge stays consistent across product discovery, buying guidance, recommendations, and support moments.

Brands can deliver personalized assistance that feels familiar, polished, and trusted while maintaining the standards, personality, and customer experience shoppers already know.

Knowledge center

Deliver trusted answers grounded in your latest brand-approved resources.

The knowledge center gives brands a simple way to teach their AI shopping and support agent the information customers depend on.

Product specifications, support guidance, compliance requirements, return policies, and other approved resources can be added and maintained in one place, helping the concierge deliver accurate, consistent answers across every interaction.

Instead of relying on generic responses, the agent reflects your latest brand-approved content while guiding shoppers through questions, decisions, and service needs.

Checkout

Bring buying actions directly into every guided shopping experience.

The checkout integration brings commerce capabilities directly into the AI shopping experience, allowing brands to turn product guidance into action without sending shoppers elsewhere.

Customers can discover products, receive recommendations, add items to bag, and complete orders from within the same concierge conversation.

By connecting assistance and checkout in one intuitive flow, brands reduce friction at the moment of intent and make it easier for shoppers to act on relevant suggestions. This experience drives higher conversion, stronger basket building, and a smoother path from conversation to completed order.

Where-to-buy

Connect shopper interest to trusted retailers across every buying journey.

Concierge integrates with our where-to-buy technology to help brands turn shopper engagement into sales across their retail partner network.

From a branded conversational experience, customers can move directly to purchase options on Amazon, Walmart, Target, and other trusted retailers, making it easier to buy through the channels they already use.

For brands, this creates a connected path between product discovery, retailer traffic, and measurable sales performance. Closed-loop attribution helps teams understand which pages, campaigns, audiences, and products are driving revenue, while first-party data capture supports remarketing to high-intent shoppers and stronger future campaign outcomes.

Store locator

Show customers where to find your products in stock near them.

Concierge can integrate with our store locator technology to help brands connect online shoppers with nearby brick-and-mortar purchase options. Shoppers can see where products are available locally through geolocation, interactive maps, nearby store lists, inventory status, pricing, and pickup options.

By making local availability visible within the digital experience, brands give customers more convenient ways to buy while reducing friction between product discovery and purchase. This creates a stronger bridge between online engagement and in-store sales, helping convert high-intent traffic into measurable retail outcomes while giving shoppers the fast, helpful buying experience they expect.

Dynamic market data

Turn live retail data into fresher, more relevant shopping conversations.

Concierge helps brands keep product experiences connected to the live retail signals that shape shopper decisions.

Powered by Stackline’s broader data collection technology, Concierge can update with current prices, promotions, reviews, product content, inventory levels, and critical metadata from across the retail ecosystem.

By reducing outdated information and reflecting real market conditions, brands can give consumers greater confidence at the point of consideration. Fresher, more accurate experiences help remove friction from the buying journey, strengthen trust, and create more effective conversational shopping experiences.

Rewards

Turn concierge conversations into loyalty-building reward moments.

Concierge integrates with our rewards solution to help brands create more engaging shopping experiences by offering incentives directly within conversations.

Shoppers can earn value through purchases, surveys, feedback, and other custom activities designed around campaign goals, giving them more reasons to interact with the brand and take meaningful action.

Rewards can be applied toward future purchases, creating a clear connection between engagement, conversion, and repeat buying.

For marketers, this opens new ways to collect customer feedback, encourage participation, strengthen relationships, and increase lifetime value. By tying incentives to shopper behavior, brands can make every page a more effective driver of loyalty and revenue.

Surveys and quizzes

Help shoppers find the right fit with guided quiz experiences.

Concierge is pre-built with surveys and quizzes to help brands create more interactive shopping experiences while capturing valuable customer insight.

Surveys can gather market feedback, measure preferences, and uncover shopper needs directly within the concierge conversation.

Quizzes can go a step further by asking guided questions that match customers to the products best suited for their goals, tastes, routines, or use cases. This creates a more helpful path to discovery while giving marketers a clearer view of what shoppers value.

By turning responses into personalized recommendations and actionable feedback, brands can improve engagement, support better decisions, and create more relevant experiences that drive conversion.

Marketing rules

Guide upsells, cross-sells, and subscriptions with brand-defined rules.

Concierge marketing rules give brands a simple way to embed their marketing and sales strategies directly into the AI shopping experience. Teams can define when the concierge should recommend complementary products, suggest upgrades, add accessories, introduce bundles, prompt subscription enrollment, or guide shoppers toward higher-value choices.

These rules help ensure each interaction reflects brand priorities while still feeling helpful and relevant to the customer.

By connecting conversational guidance to broader business goals, brands can create more consistent selling moments, increase basket size, support repeat purchase strategies, and turn every concierge conversation into a more intentional path to growth.

Audience awareness

Personalize every conversation with audience-level context.

Concierge is embedded with audience awareness, which helps brands create more relevant conversations by recognizing who each shopper is and which audience or persona they belong to.

With that context, the AI agent can adapt its guidance, recommendations, support, and selling approach to the motivations most likely to matter for that customer.

This is especially valuable for ad campaigns, where targeted shoppers arrive with different needs, interests, and purchase triggers. By connecting audience strategy to the concierge experience, brands can keep every interaction on message, personalize the path to purchase, and improve conversion from high-intent campaign traffic.

Agent memory

Remember each shopper’s needs to make every conversation more personal.

Concierge is designed to have powerful memory that helps brands create more personal and continuous shopping experiences by remembering each customer’s real-time context and conversation history.

Instead of treating every interaction like a first visit, the concierge can reference prior questions, preferences, needs, and product interests to provide more relevant answers and recommendations. This makes the experience feel easier for shoppers, especially when they return, compare options, or continue a purchase journey across multiple moments.

By combining memory with your brand voice and AI-powered guidance, brands can deliver more helpful conversations, reduce repetition, strengthen customer relationships, and support higher conversion through better-informed assistance.

Customer profiles

Connect profile activity to conversations that keep shoppers moving.

Concierge connects customer profiles to every conversation, giving shoppers an easier way to manage their relationship with your brand directly from chat.

Customers can ask about order history, shipping status, returns, rewards, product reviews, and other profile activities without leaving the conversation or searching across separate pages.

With profile context available in real-time, the Concierge can deliver more helpful support, answer service questions faster, and guide customers through the next best action. This creates a smoother post-purchase experience that reduces friction, strengthens trust, and keeps shoppers engaged with your brand long after the initial purchase.

Multilingual

Support global shoppers with AI assistance across 70 languages.

Concierge is enabled with multilingual support to helps brands serve more shoppers with natural chat and voice conversations across 70 languages. Customers can ask questions, explore products, receive recommendations, get buying guidance, and access support in the language they prefer, without losing the consistency of your brand voice and tone.

This makes every interaction feel more accessible, personal, and relevant across regions and customer groups.

By removing language barriers from product discovery and service, brands can create stronger global shopping experiences, improve customer confidence, support international growth, and make concierge assistance feel helpful wherever shoppers engage.

Customer support

Handle product, return, refund, and shipping issues through Concierge.

Concierge customer support helps brands resolve common service needs through AI-powered conversations that feel helpful, clear, and on brand.

Shoppers can get assistance with product questions, returns, refunds, shipping updates, order issues, and other frequent support scenarios without moving through disconnected service paths.

Brands can customize the controls, policies, and approved resolution flows that guide each interaction, helping the concierge deliver consistent answers while staying within brand and operational standards.

Ticket handoffs

Route complex shopper issues to the right support team with less friction.

Concierge ticket handoffs help brands manage support issues that need follow-up by collecting the right customer details directly from the chat conversation.

When an escalation is needed, Concierge can gather context, summarize the issue, package key information, and route it to the brand’s ticketing system for the appropriate customer service team. This reduces manual intake work, helps agents understand the situation faster, and saves shoppers from repeating information across channels.

By turning conversations into structured, actionable tickets, brands can improve support efficiency, speed resolution, and create a more organized path from customer need to service outcome.

Live assist handoffs

Bring human support into concierge without disrupting the customer experience.

Concierge live assist handoffs help brands deliver a smoother support experience when customer conversations need human attention.

When an issue requires escalation, concierge can transfer the conversation to a live agent while preserving the context, details, and history already shared by the shopper.

Integrations with Intercom, Zendesk, and other customer support platforms allow service teams to provide live assistance directly through the concierge experience. This gives shoppers a more seamless path to resolution, reduces repetition, and helps agents respond with greater speed and confidence.

Concierge studio

Give marketing teams the tools to launch AI shopping agents without technical lift.

Concierge studio gives brands one central place to create, customize, launch, and manage their AI shopping agents. Teams can design the look and feel, build the knowledge center, configure brand guidance, review performance, and bring concierge experiences to life without coding or IT support.

Instead of long development cycles, marketers can move from concept to launch in hours, with intuitive tools built for speed, control, and collaboration.

By bringing setup, customization, content, analytics, and activation into a single workspace, Stackline helps brands deliver polished experiences faster and adapt them as shopper needs, campaigns, and business goals evolve.

ChatGPT apps

Launch concierge as a ChatGPT app to reach customers in new moments.

Concierge can be launched as a native ChatGPT app, giving brands a new way to bring shopping and support experiences directly to ChatGPT users.

Shoppers can engage with your AI-powered concierge to ask questions, explore products, receive recommendations, get buying guidance, and access customer support through a familiar conversational environment.

For brands, this creates another channel to extend customer relationships, introduce products in high-intent discovery moments, and deliver helpful assistance beyond owned websites. With your brand voice, knowledge, and guidance built into the experience, concierge helps make every ChatGPT interaction feel relevant, trusted, and connected to your broader commerce strategy.

Concierge insights

Understand which conversations drive sales, service, and loyalty.

Concierge insights gives brands an intuitive way to analyze every customer conversation and understand how those interactions impact the business. Teams can evaluate the sales performance of shopping conversations, identify which recommendations and journeys lead to conversion, measure support resolution rates, and uncover recurring questions, friction points, and opportunities.

The dashboard brings commerce and service intelligence together, helping brands see what shoppers need, where conversations succeed, and where experiences can improve.

By turning concierge activity into actionable insight, Stackline helps teams optimize engagement, strengthen support, and grow performance across the full customer journey.

Get started

Talk to one of our Concierge experts